Privacy Policy


YOUR PERSONAL INFORMATION: WHAT WE COLLECT, AND HOW WE USE IT

We do not collect personal information about you when you visit our website unless you choose to provide that information to us. If you do nothing during your visit but browse through our website, read pages, or download information, the web server will automatically gather and store certain information about your visit. This information does not identify you personally. We may use such information or any information you do provide to monitor our website’s performance, and to make improvements where necessary.

Information Stored Automatically By default, all web server log files capture Internet Provider (IP) addresses. We may use your IP address internally to help diagnose problems with our server, administer our website and to monitor network traffic to identify unauthorised attempts to upload or change information, or cause damage.

A cookie is a small amount of information sent from a web server to your computer. We use cookies when someone logs onto our website to maintain that login, to retain login information (if requested) and for the maintenance of our shopping cart service. Any activity you engage in while you are at the Grotto website may be tracked. We do not use cookies to track your Internet activity before you enter or after you leave our website.
The Information You Provide If you are a registered user, you are required to provide your email address and password when you login to our website.

If you belong to a subscription program or any other program under Grotto, we may ask for information which identifies you as a program member.

When you place an online order, you will be required to provide your name, email address, mailing address, contact number, payment card details and/or other information (e.g. special delivery instructions). We may share selected information with our agents, sub-contractors (e.g. shipping company) and/or third parties (e.g. the issuer of your payment card) for the sole purpose of delivering the product(s) you requested or processing your payment. Adwords conversion tracking feature is used to track site and ad performance.

When you participate in any contest or promotion, we may ask for your name, address, email address and/or other information so we can administer the contest/promotion and notify winners.

If you choose to provide us with personal information by sending an email to Grotto, or by filling out a form with your personal information and submitting it through our website, we may use that information to provide the information, service(s) and/or product(s) you have requested.

We do not collect personal information for other purposes. The information you provide is not released to any third party for commercial marketing and gains or otherwise, without your permission except where required by law to do so (such as in the investigation of fraud or other inappropriate activity).


E-MAILS FROM THE GROTTO

Grotto has found that attractive, graphics-rich emails are a quick and effective way to inform our registered users and subscribers of new resources, clearance and sale items. We maintain an opt-out, user-customizable subscription database of users who have requested to receive these emails. Every email provides an option for you to unsubscribe to such information.